Issue
When a TRIS is converted to an Account Based Pension (ABP) during the financial year, Class is saying the member has exceeded the 10% maximum withdrawal and the total available balance doesn't display correctly on the Pension Drawdown screen.
Cause
Two pension reviews should be done for this year.
Resolution
Refer to our User Guide for detailed steps on Converting a TRIS to Retirement Phase in Class
Reprocess the pension payment
The system should be able to pick up the correct available amount and there should be no restriction to processing the pension drawdown for this pension account.