What are the reasons that an automated valuation report is not available for a property from RP Data?

Issue

When I click on Request Automated Valuation the following error message appears:

'An automated valuation report is not available for this property. You can try requesting a valuation again in the future.'

Cause

There are different reasons this error message may display:

• The property has been incorrectly classified as residential when it is actually a commercial property
• It is a new or off the plan property
• The address which was verified with RP Data has now changed 
• RP Data has insufficient information to provide an automated valuation 

Resolution

1. Confirm that the property type is correct.

2. Revalidate the address:

Navigate to Fund Level > Investments > Browse Holding Account

1. Click on the property
2. Click on Edit
3. Re-enter the address
4. Select the address from the drop-down list

If the address is not showing on the drop-down list, see below steps.

Property address not in or different to CoreLogic RP Data database

Contact RP data on [e-mail] to check if the address is available and is residential property or to request the address be updated. In the email, state you are a Class user and include the type of property and the address of the property.

3. Try again in the future, especially if it is new/off the plan, a valuation may become available in the future